Shipping & Returns

Shipping Policy

Order Processing

Orders are processed within 24 business hours after confirmation.

Delivery Time

Delivery takes 3 to 5 business days, depending on your location.

Shipping Fees

Shipping fees are calculated at checkout based on your governorate / area.

Correct Information

Please make sure your shipping details are correct before placing your order.

Receiving Your Order

Please be available and respond to the delivery representative to avoid order cancellation.

Tracking

Once your order has been shipped, you will receive the available delivery details.

Refund & Return Policy

Eligible Returns

We accept returns only for unused products in case of a product error or manufacturing defect.

Damaged or Incorrect Orders

If you receive a damaged product or a product that does not match your order, please contact us while the delivery representative is present, or within 24 hours of receiving the shipment, and send clear photos of the product and packaging.

Replacement

After reviewing the case and confirming the error or defect, the product will be replaced.

Product Condition

The product must be in its original condition, unused, and in its original packaging to be eligible for replacement.

Shipping Costs

Soléa will cover the full shipping costs in case of an error on our part. If you wish to exchange the product without an error from our side, the customer will be responsible for the shipping costs.